Editorial Score8.2Overview
Lifeline is a prime option for anyone seeking a cutting-edge medical alert device. Their devices are intuitive, ensuring that users can easily reach a trained responder with just the press of a button. The AutoAlert fall detection technology is particularly notable, as it automatically contacts emergency services if it detects a fall and the user is unable to rise or respond in a preset time.
Pros
- Multiple, easily customizable solutions
- 24/7 Response Center
- Waterproof help buttons
- Free My Lifeline mobile app
- Free shipping and lockbox with annual plans
Cons
Cost
Lifeline system prices vary based on the user's choice between a landline or a cellular connection—specifically an AT&T connection. Below are the monthly costs:
- On the Go: from $39.95 (standard) and $44.95 (mini)
- HomeSafe Standard: from $27.95 (landline) and $34.95 (cellular)
- Smartwatch: from $34.95
These fees do not include the one-time installation charge of $99.95 and the Smartwatch device fee of $159.
Contract
Lifeline requires potential customers to fill out an online form; a representative will follow up within 1-2 business days. Customers can cancel anytime, by contacting support and returning the equipment. Orders that have already shipped are subject to a $50 order cancellation fee. The company completes the cancellation upon receiving the equipment.
Equipment
Lifeline's equipment is renowned for its innovative yet straightforward operation. The fall detection device is a standout, intelligently discerning falls by analyzing height, acceleration, and pressure. When a fall is detected, your device connects with the Response Center, even if you’re unconscious and cannot move. The two-way voice communication allows you to speak directly with one of the company’s Trained Care Specialists. They assess the situation and dispatch the help you need.
Installation of the in-home device is simple: connect it to a phone jack and power outlet, then perform a test to ensure its functionality and that you’re comfortable with its placement. All systems come with installation and setup instructions, and professional installation services are available.
Customer Support
For assistance, customers can visit Lifeline's support webpage and call a representative. This page also offers comprehensive help, including detailed product guides, troubleshooting, and information on shipping, installation, getting started, returns, and FAQs.
Lifeline is highly recommended by over 200,000 healthcare professionals and has served more than 7.5 million individuals. Customer reviews frequently attest to the company's trustworthiness and reliability.
