Overview

Founded in 1987, Life Alert represents an industry veteran providing reliable 24/7 medical emergency monitoring and home intrusion protection. You may recognize the company from their commercials with the line “Help! I’ve fallen and I can’t get up!” Life Alert provides peace of mind for the elderly or those living with a medical condition in the event of a fall or emergency.

Life Alert’s product offering goes beyond assisting in falls or medical emergencies and also provides home intrusion protection. Their in-home and mobile monitoring equipment alert authorities in the event of suspicious activity so users can stay protected whether at home, in a parking lot, out for a walk, or anywhere else.

Although more expensive than most medical alert systems, Life Alert has built a solid reputation and offers reliable, high-quality service. The elderly or those living with a medical condition can rely on Life Alert’s 24/7 monitoring to dispatch paramedics in the event of an emergency. Meanwhile, their water-proof HELP button ensures that users stay safe anywhere, whether in a shower, bathtub, or bathroom. The button doesn’t require a telephone line, electrical line, or even battery recharge to operate.

Other medical alert systems typically use a third party monitoring center to send for help. As one of the largest companies in the industry, Life Alert relies on its 24/7 US-based call center, ensuring better quality monitoring. You can expect help right away after alerting call staff.

Cost

Unlike other medical alert systems, the Life Alert website doesn’t publish pricing packages upfront. Instead, customers will need to call in order to get an estimate.

Although not all customers will need to pay an activation fee, Life Alert could charge up to $95 for system installation. Meanwhile, equipment could cost anywhere from $95 up to $198. Add that to monthly fees which range from $49.95 to $98.95. That compares to competing companies with much lower monthly fees, usually around $30 per month. Competitors may also include equipment for free with a monthly subscription fee.

At-Home: $49.95 plus $197 activation fee, includes at-home detection via cellular or landline with help button bracelet or wristband and wearable help button

At-Home + Wall Button: $79.90 plus $197 activation fee, includes at-home detection via cellular or landline with wall button, help button bracelet or wristband and wearable help button

At-Home + Wall Button + On-the-Go: $98.85 plus $197 activation fee, includes at-home and on-the-go detection with wall button, help button bracelet or wristband and wearable help button

Contract

Life Alert offers flexible contracts to customers. You won’t need to sign up for a long-term contract in order to use their service. However, Life Alert charges a cancellation fee for customers who cancel without a 30 days’ notice.

Keep in mind, however, that you may need to pay for installation and activation fees for using their equipment and monitoring systems. Signing up for their service without certainty may waste money if you end up canceling down the line.

The policy states that customers don’t need to sign up for a long term contract. However, customers who have used Life Alert complain about issues with cancellation. Before signing up, make sure to read the Life Alert website and terms to make sure you understand policy details.

Equipment

Life Alert medical alerts has a comprehensive product offering, whether looking to protect an elderly loved one living at home alone or simply wanting to ensure your safety when walking in a parking lot late at night.

Life Alert equipment ranges from simple alert buttons to two-way communication systems. Life Alert sells small, discreet pendants and wristbands for mobile and at-home monitoring. Life Alert equipment also includes a GPS-enabled mobile service and smartwatch for on-the-go monitoring. The Life Alert mobile app requests immediate assistance by pressing a number on a cell phone.

The HELP button represents one of the most stand-out products from Life Alert. It doesn’t require a telephone or electrical outlet and will hang anywhere in the house. The waterproof device works in the bathroom, bathtub, shower, kitchen, or bedroom. Plus, the battery on the button doesn’t need recharging and will last up to 10 years. One press of the button will alert the 24/7 monitoring center.

Customer Support

In an emergency situation: “I’ve fallen and I can’t get up”, Life Alert’s 24-hour monitoring will make sure that help is on the way. Founded in 1987, Life Alert has a proven track record when it comes to customer satisfaction. You can get in touch with Life Alert directly by phone for a quote at 1-800-360-0329. Although their website has a good deal of information and resources, the customer support options are rather limited.