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Mobile Help In-Depth Review
In a nutshell: MobileHelp offers nationwide emergency coverage for the elderly or those who may require medical monitoring. Their products include a waterproof device that users can easily take with them wherever they go. MobileHelp has several plans for different budgets and needs with no activation fees.
Mobile Help In-Depth Review
In a nutshell: MobileHelp offers nationwide emergency coverage for the elderly or those who may require medical monitoring. Their products include a waterproof device that users can easily take with them wherever they go. MobileHelp has several plans for different budgets and needs with no activation fees.
Mobile Help In-Depth Review
In a nutshell: MobileHelp offers nationwide emergency coverage for the elderly or those who may require medical monitoring. Their products include a waterproof device that users can easily take with them wherever they go. MobileHelp has several plans for different budgets and needs with no activation fees.
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Overview

MobileHelp offers a personal emergency response system that allows seniors to live independently whether at home or on the go. Their affordable system partners with AT&T so that even seniors without a landline can use the GPS features and enjoy nationwide coverage. MobileHelp is an FDA-registered company and has an emergency response center that is available 24/7/365.

Cost

MobileHelp has two system options, which are the Home + Away and the Home Only systems. Each system has three payment plan options: a quarterly plan where you pay every 3 months, a semiannual plan where you pay every 6 months, and an annual plan where you pay every 13 months. The plans start at just $24.95 a month and can go up to $49.95 a month depending on the plan. MobileHelp also offers an equipment insurance plan for $5 a month and an optional fall detection button for $10 a month.

Contract

When you join MobileHelp you don't have to worry about signing a long-term contract as they have flexible packages for varying term lengths. There is no activation fee and when you sign up for one of their plans you don't pay any equipment fees either.

Equipment

As one of the first truly mobile medical alert devices on the market, MobileHelp has a robust mobile offering with an AT&T partnership and GPS coverage in all 50 states.

The devices themselves are built to be long-lasting and the mobile device's battery life is over 24 hours. The battery on the necklace and bracelet are meant to last over 5 years and are both waterproof, meaning they can be worn even during a shower or bath.

Customer Support

Customers can get in touch with MobileHelp using either their toll-free number or via email. Their phone hours are Monday to Friday 8 am to 8 pm EST. Furthermore, they host social media pages on Facebook, Twitter, YouTube, and Google+.

prosAndCons icon
Pros
  • GPS tracking
  • Latex-free wristband
  • 30 day free trial
prosAndCons icon
Cons
  • No landline option
  • Large fee for lost or damaged equipment
Mobile Help at a Glance
9.8Editorial Score
Monitoring Services
10
High-quality monitoring, nsures virtually instant response times, well-coordinated emergency response systems
Health management features
9.0
Medication tracking, activity monitoring, and some telehealth support
Equipment Design
10
User-friendly, also lightweight, waterproof, and discreet
Battery life
10
Exceptionally long battery life
Contract flexibility
10
Flexible month-to-month contracts, users can change or cancel services anytime without penalties
Frequently Asked Questions (FAQs) About Medical Alert Necklaces
Are these devices noticeable or bulky?
Modern designs are sleek and can resemble regular jewelry, ensuring discretion.
What if I accidentally press the button?
Monitoring centers are trained to handle accidental activations without dispatching emergency services unnecessarily.
Do they work outside the home?
Mobile systems with GPS are designed for use both inside and outside the home.
Can I wear the necklace in the shower?
Most medical alert necklaces are water-resistant, but always check the specifications of your chosen model.
How often do I need to charge the device?
Charging frequency varies; some devices last several days on a single charge, while others may require daily charging.
Is a contract required?
Many providers offer month-to-month plans, but it's essential to review the terms before committing.
Can family members be notified during an emergency?
Yes, many systems allow you to set up emergency contact lists to notify family or caregivers.
Are there options for those with hearing impairments?
Some devices offer visual alerts or vibration features; consult with providers for suitable models.

Better Impression does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Requires a month-to-month agreement for Medical Alert Systems starting at $31.99/mo. for Medical Alert Basic, $39.99 for Medical Alert Plus, and $41.99 for the On-The-Go. First month monitoring and $99 activation fee due at time of purchase. Excludes taxes. Offer excludes professional installation which may be available upon request for an additional fee. Additional discount available formonthly monitoring if you select a quarterly or annual billing option. Quarterly billing starts at $89.97/qtr. ($29.99/mo.) for Medical Alert Basic, $113.97/qtr. ($37.99/mo.) for Medical Alert Plus, $119.97/qtr. ($39.99/mo.) for the On-The-Go and includes free shipping ($29.99 value). Annual billing starts at $323.88/yr. ($26.99/mo.) for Medical Alert Basic, $419.88 ($34.99/mo.) for Medical Alert Plus, $443.88 ($36.99/mo.) for the On-The-Go and includes free shipping ($29.99 value) and free ADT lockbox ($29.99 value). An ADT Medical Alert system is not an intrusion detection system or medical device; ADT is not a ‘911’ emergency medical response service and does not provide medical advice, which should be obtained from qualified medical personnel. Fall Detection monitoring service is only available with Medical Alert Plus and On-The-Go Emergency Response systems. Digital cellular service not available everywhere or at all times. The On-The-Go emergency system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly. The GPS is not operated by ADT. Prices subject to change. Systems remain property of ADT. Cannot be combined with other offers or discounts and is available for new customers only. Notermination Fees. 2-day shipping delivery Monday through Friday. Saturday and Sunday delivery are not available. Order must be placed before 2PM EST to ensure the second day delivery. Shipping fee starts at $29.99. Offer available until 9/30/24.

* Free Shipping & Free Lock Box offer is for Annual plans.
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